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Terms & conditions

Prices

All prices are inclusive of VAT.

The price on your order will be validated by us at the time of your order and is part of our order acceptance procedure.

We do our best to ensure that prices displayed are correct. Should a pricing error occur we will inform you on acceptance of your order. If the price quoted is greater than that advertised you will be offered the option to either proceed with your order or cancel.

We regularly check prices both in the high street and online and endeavour to offer you the most competitive price. However there may be occasions where it is not possible for us to price match a competitor who may not offer the full range of services offered by us. We do not price match with Ebay or other auction sellers as the auction process means that it is not possible to identify a fairly comparative price match.

Payment

Payment may be made by credit card, debit card or cheque.

Payments may be made online through our secure online payments system or over the phone.

For your protection we will make a number of checks on your card before processing the payment. These will include the address where the card is registered, a contact telephone number, and the name as it appears on the card. Deliveries may only be made to the cardholders address.

Cheques are accepted and will be cleared before products are despatched.

Availability

We endeavour to ensure that all products displayed are available and in stock for delivery within 10 days of receipt of order. However, from time to time a product may become unavailable. If non-availability is for a period greater than 7 days we will display details on our site or remove the product from sale.

If you have ordered a product that subsequently becomes unavailable we will inform you, and offer the choice of a substitute product or the cancellation of your order. If payment has been made it will reimbursed in full.

Delivery

All delivery prices quoted include delivery to UK mainland Monday - Friday. Some remote areas in the UK in particular in the Scottish Highlands may attract an additional delivery charge. If this occurs we will agree charges with you before despatching your goods.

Express deliveries and those requested for Saturdays and Sundays can be made for an additional charge.

We do our best to give you the most accurate estimate of delivery dates and times. We will make all reasonable efforts to deliver your goods within the time specified but can not accept liability for any failure to deliver within that time.

Orders received on Saturday, Sunday and public holidays and orders received after 12pm will be processed on the next working day.

Please ensure that all delivery and personal details given are correct, including an accurate postcode and contact telephone number. It is important that we are able to get in touch with you should there be any issue with the delivery.

Delivery acceptance

Our couriers will require that goods be received and signed for at the delivery address. If this is not possible then you may leave a signed note at the address with details on where to leave your goods.

Products will be deemed your responsibility once they have been received by you or left upon the collection of a signed note. Any loss or damage to goods shall be then at your own risk. Should delivery be refused at the delivery address and re-requested for another date, we may charge for the second delivery.

It is the responsibility of the person receiving the goods to check that all packages are counted and checked for damage. If any packaging is damaged please check the contents are intact. Please note any damages on the delivery note before signing for the goods.

28-day no quibble guarantee

You may return any delivered products you have purchased within 28 days of delivery. To do so please notify us in writing either by email or post.

If you are returning a product for any reason other than delivery note signed for damage or manufacturers defect, you must pay the costs of returning the products. This cost will be deducted from your refund.

We will not accept returns if the product has been altered in any way that could be deemed as you using or treating the products as your own. Goods must be returned in the same condition as they were received. Any damages on receipt must be noted on the delivery note.

Refunds

Refunds will be processed within 30 days.